The seven-day request window
The advertised seven-day money-back policy is handled through support. Contact drago iptv within seven days of activation with your order reference, activation date, the amount paid, and a clear explanation of your request. Ask for written confirmation that the request has been received. If you do not know the activation date, include the date of the payment or access message so the team can locate your order.
Information that helps resolve a problem
For playback or installation issues, share the device model, app version, connection type, and exact error text. A cropped screenshot can help, but remove passwords, playlist URLs, card details, and personal information belonging to other people. Support may suggest a small number of diagnostic steps. Explain if a device limitation or missing must-have channel was discussed before the purchase.
How a refund is processed
The website does not collect payments or issue refunds directly. Support reviews the request against the confirmed order and arranges any approved refund through the payment route where possible. Ask for the refund amount, method, and expected processing time in writing. Banks and payment processors may take additional time after an approved refund is initiated; no fixed completion time is promised here.
Separate products and applicable rights
Third-party app licenses, bank charges, and purchases from another company are handled by the relevant seller’s terms. Optional subscription add-ons should be identified separately in your request. This page does not limit statutory remedies or payment dispute rights that apply to your transaction. If more than seven days have passed, explain the circumstances to support instead of assuming every request is automatically excluded.
Where to contact us
Use the WhatsApp support button or email [email protected]. Put “Refund request — drago iptv” in the subject or opening line. Preserve payment receipts and the support conversation until the matter is resolved. Do not publish account credentials while asking for help in a forum or review. A refund request is not submitted merely by closing this website or uninstalling a player.