Before ordering
Tell us your device model, the number of simultaneous screens needed, and the subscription duration you are considering. If a specific channel, language, or sporting event determines your decision, name it precisely and ask about current availability. Confirm whether your preferred player needs a separate paid license. The pricing selector can prepare the selected plan and currency in your WhatsApp message, reducing the chance of a mismatch at checkout.
Help with activation or playback
For setup assistance, include the player name, software version, and the exact error shown. Explain whether your account uses M3U, Xtream Codes, or a portal, without publishing the credentials in a public field. If playback pauses, note whether it affects one stream or several and whether your device uses Ethernet or Wi-Fi. These details help narrow the issue before a support agent suggests changes that could remove a working configuration.
Orders and refund requests
Keep your payment reference and order confirmation available when asking about an existing subscription. For a refund request under the supplied seven-day policy, contact support promptly with the purchase date and reason. Consult the refund page for the process. A separate application license may follow the app publisher's own terms, so identify which payment your question concerns rather than assuming all charges belong to the subscription.
Send only the information needed
Avoid sending full card numbers, passwords unrelated to this service, or identity documents that have not been requested for a clear purpose. If a screenshot is useful, crop or hide private information first. Email is available at [email protected], and the website's WhatsApp buttons use the centrally configured support contact. For general questions, check the FAQ and installation guide while you wait; they cover common connection formats, device differences, and screen allowances.